Congratulations on your purchases of a quality EXTNIX Infotainment System and/or accessories! You're joining thousands of satisfied customers who enjoy & experience the benefits of the products we distribute. In the unlikely event that some technical difficulty arise with you purchase, be assured that we are the most anxious to see that the problem is quickly rectified to your satisfaction. Please familiarise yourself with the following simple conditions of our warranty.
This warranty covers faults through component failure of failure of the product to operate in accordance with published specifications. Product failure as a result of unreasonable environmental conditions, accident, misuse, improper installation, unauthorised repair, vehicle electrical or wiring faults or neglect etc, will not be covered by this warranty. Removal and installation costs, if any, would be paid by the owner as well as any freight or postage cost of transporting the products to Extnix. Extnix shall not be liable or responsible for any loss by use of this product or any form of consequential loss.
Shipping & Returns Policy
At Extnix, we take pride in the quality of our products and are committed to providing ongoing support. Most product concerns can be resolved through basic troubleshooting, which we are happy to assist with via live chat or email. As our products are technical in nature, some situations may require additional guidance, which we are ready to provide.
Shipping Information
Orders are typically dispatched within 24-48 hours. Standard shipping generally takes between 3 to 9 business days, depending on the delivery location, whether regional or metropolitan. Express shipping is available and usually arrives within 2 to 5 business days.
Warranty Coverage
All purchases from Extnix come with a 12 to 36-month warranty (As listed). Should you experience a fault with your product, please contact us directly. If the product is confirmed to be defective, it must be returned for assessment. We will cover the return shipping costs and either issue a replacement or provide a full refund (Please refer to Refund Policy).
Before returning a product, customers must supply photographic or video evidence of the issue. This allows us to determine whether troubleshooting is required. If an item is returned without such documentation, it must be in original, unused condition. Upon receipt, we will assess the item to confirm any faults. If a fault is verified, a replacement or refund will be processed, depending on the age of the product.
Where no fault is found, refund is requested by customer, a refund will be issued minus a 10% restocking fee and minus all the shipping fees.
Please note: This warranty does not extend to damage resulting from misuse, accidents, or improper handling, including but not limited to cracked screens, water ingress, or incorrect installation. In such cases, the cost of replacement will be the customer's responsibility.
Third-Party Services & Faulty Products
Our products are designed for user / DIY installation. Should a customer opt to engage a third-party technician or auto electrician, any associated costs are to be borne by the customer. Extnix will not reimburse such expenses. In instances where a product is deemed faulty, we will arrange and pay for return shipping, provide a replacement, and assist with any troubleshooting. However, we will not cover costs incurred by third parties for troubleshooting or modifications. We are happy to liaise directly with third-party technicians to help resolve any issues.
Our support team is available via live chat or phone from Monday to Friday 9:30 AM – 4:30 PM Australian Eastern Standard Time.
Refund Policy
Refunds may be requested within thirty (30) days of purchase.
Refunds requested due to change of mind or incorrect ordering (particularly where Extnix guidance was not followed) are subject to a 10% restocking fee and shipping fee, which will be deducted from the refund amount. Shipping costs for such returns are the customer’s responsibility. Refused deliveries will incur an additional $50 fee on top of the restocking charge.
In any cases where shipping cost is non-refundable for change of mind and incorrect ordering. The 10% restocking fee will still apply and will be deducted from the item’s purchase price.
Exchange Policy
Exchanges may be requested within thirty (30) days of purchase. Returned items must be in good condition, including all original packaging. All exchanges are subject to the same 10% restocking fee. Customers are responsible for return and re-shipping costs.
General Shipping Terms
Our inventory is stored in our Melbourne; Victoria warehouse and orders are generally shipped via Australia Post and / or other Shipping companies. All shipments are insured, and tracking information will be provided by email once dispatched.
Due to the high value of our products, a signature is required upon delivery.
Customer Support
We are committed to delivering excellent service and support. If you encounter any problems, please contact us—our goal is to make your experience as smooth and satisfactory as possible.
Our support team is available via live chat or phone from Monday to Friday 9:30 AM – 4:30 PM Australian Eastern Standard Time.
Support Email: support@extnix.com.au
Phone: 0430200047 (Monday to Friday 9:30 AM – 4:30 PM AEST)
COMMERCIAL WARRANTY: A product used in or associated with a commercial application will carry a limited SIX MONTH warranty. An abnormal commercial application is one where usage, dust, vibration, heat/cold and other environmental conditions exist at an extreme level.
Installations: We strongly recommend using a professional installer to install your car audio equipment. While most equipment is easy to install, some car models may differ and in that case, some expert help is required. Returns for unable to unstinstall are not accepted if professional help is not sought by the customer. (Installation Instructions are not included with items).
ACCC -> Repair, Replace, Refund https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#-no-refund-signs-and-expired-warranties
We reserve the right to refuse any Return / Refund claim if the above conditions are not satisfied and where equipment was damaged by customer fault.
Our goods come with guarantees that can not be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the good repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Consumer guarantees that apply automatically when you purchase from an Australian Business.
Please contact us if you have any concerns.
Thank you,
Team @ EXTNIX