We have created these frequently asked questions for our customers to get answers, if you still have questions please get back to us using contact us form here
FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Can I get the tracking information?
Can I get the tracking information?
We ship all of our orders with fully tracked mailing services, and you should have received your tracking number in your shipping confirmation email.
Shipping
What countries do you ship to?
What countries do you ship to?
At the moment we are offering shipping to Australia.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (estimated at checkout).
How much does the shipping cost?
How much does the shipping cost?
The price will be shown to you before submitting the purchase during the checkout process.
Returns and Refunds
I want to return the item. How can I do it?
I want to return the item. How can I do it?
Simply contact us with a reason for your return, and we will be happy to help.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).