Shipping policy

Order Processing

Orders are processed (checked, picked and packed) within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day.

Dispatch

In-stock orders are handed to the courier within 2–3 business days of payment confirmation (this includes processing time). You’ll receive an email with tracking once your order is dispatched.

Delivery (After Dispatch)

Metro areas: 2–5 business days
Regional areas: 3–7 business days
Remote areas: up to 10 business days

Delivery timeframes are estimates only.

Shipping Costs and Pickups

Shipping Costs

Free standard shipping on orders over $200 within Australia.
Orders under $200: shipping is calculated at checkout based on your delivery address.
We do not currently offer express shipping.

Pickup from Campbellfield

You can choose pickup at checkout and collect your order free of charge from our showroom at 10/85 Cooper St, Campbellfield VIC 3061.

Orders are ready for pickup from 24 hours after your order is placed. Please wait for your "ready for pickup" email or SMS before coming in.
Please bring your order number and photo ID. If someone else is collecting for you, let us know their name in advance.
Pickup is available during business hours by appointment. Please call 1300 096 212 to arrange a pickup time.

Shipping Carriers

EXTNIX ships orders using trusted courier partners including:

Australia Post
StarTrack, Fedex, TNT, Couriers Please, & DHL.
Other authorised shipping partners depending on delivery location.

Signature on delivery is required for higher-value orders. If you allow the parcel to be left without a signature (Authority to Leave), the parcel is considered delivered once tracking or photo confirms delivery to your address.

Pre-Order & Back-Order Items

Products listed as out-of-stock, pre-order, or back-order may require 2–4 weeks for fulfilment depending on supplier availability.

Estimated dispatch timeframes will be confirmed at the time of ordering where possible.

Additional Fulfilment Locations

During busy periods, promotional events, or holiday seasons, some orders may be processed through authorised fulfilment partners or secondary distribution locations.

Multiple Shipments

In some cases, orders containing multiple items may be shipped separately depending on product availability or warehouse location.

Customers will receive tracking details for each shipment.

Re-Shipping Fees

If an order is returned due to delivery issues caused by incorrect information or failure to collect the parcel, the customer will be responsible for re-shipping costs.

A full re-shipping fee plus a $20 administration fee may apply if the order is returned for the following reasons:

Incorrect or incomplete shipping address
Recipient unavailable
Delivery refused by the recipient
Parcel not collected from the courier depot within the required timeframe

Orders will be re-dispatched once the additional charges have been paid.

For exchanges where the wrong product, colour or variant was ordered, please see our Returns, Refunds & Warranty Policy.

Damaged Parcels

If your parcel arrives visibly damaged, please photograph the packaging and contents and contact us within 2 business days of delivery at support@extnix.com.au. Keep all packaging until the claim is resolved, as the courier may need to inspect it.

Lost Parcels

If tracking shows no movement for 5 business days, or your parcel has not arrived within the estimated delivery time, please contact us. We will lodge an investigation with the courier. Once the courier confirms the parcel is lost, we will send a replacement or issue a refund.

Parcel Shows “Delivered” But Not Received

If tracking shows your parcel as delivered but you have not received it, please:

Check your mailbox, front and back doors, porch, garage, building reception or mailroom, and with neighbours and other household members.
Check your email or SMS for a card or parcel locker/collection notice.
Contact us within 2 business days of the “delivered” date.

We will lodge an investigation with the courier, which can take up to 10 business days. The courier may require you to complete a signed statement or statutory declaration confirming non-receipt before the claim can proceed.

Where the courier provides proof of delivery to the address supplied at checkout (such as a signature, photo, or GPS-confirmed delivery), the order will be treated as delivered. This also applies where Authority to Leave was given. If the investigation finds the parcel was delivered to the wrong address or lost by the courier, we will send a replacement or issue a refund.

Payment Disputes

Please contact us before lodging a dispute with your bank, PayPal, Afterpay or Zip, so we can resolve the issue quickly. If a dispute is lodged, we will provide the tracking and proof of delivery records to the payment provider.

Need Assistance?

If you have any questions regarding shipping or product availability, please contact us before placing your order.